TECHNICAL DESIGN & SUPPORT

A Complete Service

Design Assistance
Thermographic Roof Surveys
On site Assistance
Bespoke Specifications
Preferred Contractor Scheme
Project Monitoring
Performance Guarantees
Continuing Professional Development (CPD)
Product Information
Technical and Safety Data
Customer Service
Customer Training

Delivering quality service is at the heart of Marley Waterproofing and is a key differentiator which sets the company above the competition.

The Company prides itself in delivering a full service offer, from initial consultation, through specification & design to ongoing monitoring and maintenance.

Planning
Client Liaison
Design Assistance
Thermographic surveys
Site Survey & Reporting
Roof Condition
Recommendation and Advice
System Specification
Approved Contractor Tendering
Project Tracking
Monitoring of roofing works
Work sign off
Guarantee issue

Backed by a Preferred Contractor Network, Marley Waterproofing works in partnership with clients from concept to completion, offering a range of professional services.

Design Assistance

Be it an individual detail or an entire roofing or waterproofing project, our customers can be assured of comprehensive and professional design advice. Our ISO 9001 accredited Technical Services department offer practical and modern design solutions, whilst ensuring that the requirements of the current Building Regulations and British Standard Codes of Practice are not compromised.

Thermographic Roof Surveys

We can offer advanced thermographic infrared imaging to highlight areas of moisture ingress, with a full and comprehensive survey report on findings and recommendations. This service assist clients with improved cost-effective planned maintenance.

On site Assistance

However much care and planning go into waterproofing design, there are still occasions when complications occur once a project is on site (e.g. existing waterproofing concealing problem details), which cannot be easily resolved over the telephone. As part of our on-going service commitment, a member of Marley Waterproofing’s technical team will visit site and work with the contractor to ensure a satisfactory conclusion.

When undertaking a roofing project and opting for one of our top roofing systems (Goldseal, LCMS20, Mach One, Polimar or System 600), a specifier automatically qualifies for on site assistance. Marley Waterproofing’s on site assistance represents an unrivalled support package, which addresses every element of the project from inception to completion.

Bespoke Specifications

Marley Waterproofing offer the specifier and client the most advanced and detailed specification service for both remedial and new build construction projects. The service involves consultation with our fully trained technical staff prior to the commencement of the project. From this preliminary meeting and/or site survey, a proposal specification is prepared. The specification provides a full programme of works to be carried out and includes all the necessary design detailing, illustrated by drawings produced on one of our fully dedicated CAD systems.

Preferred Contractor Scheme

The Marley Waterproofing endorsement of a system is synonymous with quality, through and through. This means that the products can only be installed by one of Marley Waterproofing’s Preferred Contractors who have been specially selected for their high standard of workmanship. Together with top class materials and superior design advice, good workmanship enables Marley Waterproofing to complete the quality triangle, so necessary to a high performance installation.

Project Monitoring

The moment our Technical Services team become aware that a project is due to commence on site, a dedicated Project Surveyor will be assigned to monitor the installation throughout to ensure every stage attains the highest achievable quality.

Performance Guarantees

Marley Waterproofing offers high performance guarantees up to 20 years. The guarantee reflects our total confidence in the completed roof and ensures total peace of mind for the specifier. Terms apply, please contact technical services for more details.

Continuing Professional Development (CPD)

Continuing Professional Development is an important requirement for professionals. It ensures that they continue their education and training. Marley Waterproofing are members of the RIBA CPD Providers Network. The network is a major element in helping architects and others in the construction industry with their knowledge and expertise. In entering this partnership Marley Waterproofing have taken on an important responsibility to provide quality CPD material to the construction industry. To find out more contact Marley Waterproofing.

Product Information

The Marley Waterproofing Technical Services team are experts on the product range. They are on hand to provide specific performance or application advice. Product literature is available from www.marleywaterproofing.com.

Technical and Safety Data

Technical datasheets and COSHH information is produced for each product. They are quick to download from the Marley Waterproofing website, or alternatively you can contact the Customer Services department.

Customer Service

Contact the Marley Waterproofing Customer Services Department on 0844 873 1064 to place orders, identify your nearest stockist or ask any general enquiries.

Customer Training

Training courses for approved installers of Marley Waterproofing systems are routinely available at our purpose built training facility at Aylesham. Courses tailored to the specific needs of individual customers are also offered on application to our Technical Services department.